Introduction

At BANK NXT (the “Bank”), we are committed to protecting the privacy and security of your personal information. This Privacy statement outlines how we collect, use, disclose, and safeguard your data when you engage with our Banking services.  

If you have any questions regarding this privacy statement or the security of your personal information, please contact us on info@banknxteg.com or call us on our hotline at 16697

Handling personal information

Purposes for which the Bank may handle your personal information include the following:

• Processing applications for products and services, effecting payments, and transactions
• Providing products and services (including electronic Banking services)
• Assessing the suitability of products and services for customer Credit assessments, including conducting credit checks and setting credit limits
• Establishment, continuation and management of Banking relationships and accounts
• Conducting market research and surveys with the aim of improving products and services
• For marketing purposes and promotions
• For the prevention, detection, investigation and prosecution of crime (including without limitation, money laundering, terrorism financing, fraud and other financial crime), identity verification, sanctions screening and due diligence
• To comply with local or foreign law, regulations, , directives, judgements or court orders, agreements between any member of the Bank Group and any authority,
• To seek professional advice from consultancies
• Surveillance of premises and ATMs

Disclosure of personal information

No Third-Party Sales: We will not share your personal information with external companies for marketing purposes unless you explicitly consent.

The Bank will always strive to adopt the highest standards of privacy protection wherever your personal information is located and comply with relevant Egyptian Data Privacy Laws applicable on Banking sector. Our privacy statement does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate and/or control.

Monitoring

To the extent permitted by law, the Bank may record and monitor your communications with us to ensure compliance with our legal and regulatory obligations and our internal policies. This may include the recording of telephone conversations.

Right of Access

Subject to applicable law, regulations and/or Banking industry guidelines, you may have the right to request a copy of the personal information processed in relation to you. The Bank may be allowed, by law, to charge a fee for providing you with a copy of your personal information.

Security

The security of your personal information is important to us and the Bank has invested significant resources to protect the safekeeping and confidentiality of your personal information. When using external service providers, we require that they adhere to the same standards as the Bank. Personal information may be transferred or stored at a location outside of your country of residence. Regardless of where personal information is transferred or stored, we take all steps reasonably necessary to ensure that personal information is kept secure.

The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorized third parties. Information passing over the Internet may be transmitted internationally (even when the sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than your country of residence. We do not accept responsibility or liability for the confidentiality, security or integrity of your personal information in connection with its transmission over the Internet.

Social Media

The Bank operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. The Bank monitors and records comments and posts made on these channels about the Bank in order to improve its products and services.

Please note that you must not communicate to the Bank through such social media sites, the following information:

• confidential personal data, including any information regarding your financial situation, Bank account details, transactions, etc.
• excessive, inappropriate, offensive or insulting information towards others

The Bank will not responsible for any data/information posted by customers on social media in which contradict with this privacy statement. The banks responsibility limited to data shared by its authorized employees The Bank does not request or use personal information through any social media platform and will not be responsible of any misuse or data leakage as a result of social media related data share